Part-time Customer Excellence Intern - Dutch speaking
Career Level: Co-op/Intern
Function: Services
Function Segment: Administration and Support
Location(s) Where Opening Is Available: Hungary
City: Budapest
Postal Code: 1139
Relocation Assistance: No
Role Summary/Purpose: The Customer Excellence Intern will support the daily work of the Benelux Customer Excellence team. The main tasks are related to complaint and order management, customer enquiries and on-going documentation. This is a great opportunity to gain work experience in a multicultural environment, learn about the sales and supply chain processes of an industrial company and get hand on experience with SAP. Joining us, you will be working in Budapest in a prominent office building.
Essential Responsibilities
Responsibilities include:
• Order Management: Enter and modify orders by the customers request. Follow up and ensure timely delivery of orders.
Organize and coordinate shipments when needed.
• Customer enquiries: Answer customer enquiries both in writing and on the phone related to prices, stock availability, product and
shipment documentation in a timely manner. Coordinate with the relevant cross-functional organizations to obtain accurate
information.
• Complaint management: Understand and log customer complaints, assign to the appropriate cross-function for investigation and
follow up till resolution.
• On-going documentation: Ensure reliable and accurate documentation of customer enquiries in the customer relationship
management tool.
• Customer partnership: Maintaining high quality relationship with dedicated customers and inform them about promotions, buying
opportunities.
• New customers: Ensure that new customers are setup in the system in a compliant and timely way.
Qualifications/Requirements
• You have ongoing College/University studies or just finished College/University (active student status is not required);
• You are able to work at least 20 hours a week;
• You also possess excellent communication and interpersonal skills;
• You can navigate your way through Microsoft Office applications;
• You have a fluent Dutch knowledge both written and spoken (English and French is an advantage).
Desired Characteristics
• You’re chances are higher if
• You’re really excited about working with Dutch and Belgian customers and colleagues and you are not afraid to pick up the phone
when they call;
• You can work quick and accurately;
• You have imagination to find new ways to solve problems;
• You prefer to work in a team and make friends with colleagues
• You believe your internship should be more exciting than just making coffee.
Apply to job: https://xjobs.brassring.com/tgwebhost/jobdetails.aspx?partnerid=54&siteid=5346&jobid=1319964ű
Álláshirdetés publikálásának időpontja:2016. 09. 05.
